Privacy Policy — I.T. SOLUTIONS 4U

Effective date: 1 April, 2025

1) Who we are

I.T. SOLUTIONS 4U (“we,” “our,” or “us”) provides managed IT services, cybersecurity, and related solutions primarily in Texas, USA. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit itsolutions4u.net or interact with us by phone, chat, or other channels.

How to contact us
Phone: (713) 909-9073
You can also reach us via the contact options provided on our website.

2) Scope

This Policy applies to personal information we process:

  • On our website and sub-pages (including account areas).

  • Through contact and support requests, quotes, and messaging tools (e.g., WhatsApp Business).

  • In connection with our services, proposals, invoices, and customer support.

3) Information we collect

a) Information you provide

  • Identity & contact data (name, email, phone, company, role).

  • Account credentials (when you create an account).

  • Service details and support tickets (description of your issue, attachments, logs you send us).

  • Billing and order details (if you place an order; payment is typically processed by third-party providers—see §7).

b) Information collected automatically

  • Device and usage data (IP address, browser, OS, pages viewed, time on site, referring/exit pages).

  • Cookies and similar technologies (see §6).

c) Information from third parties

  • Payment processors (transaction status, limited billing info—no full card numbers).

  • Messaging platforms (e.g., WhatsApp Business profile/phone).

  • Advertising/analytics partners.

4) How we use your information

We use personal information to:

  • Provide, operate, and improve our website and services.

  • Respond to inquiries, provide quotes, and deliver support.

  • Set up and manage customer accounts.

  • Process orders and payments (via third-party processors).

  • Detect, prevent, and respond to security incidents and abuse.

  • Comply with legal obligations.

  • Run analytics, measure performance, and (where permitted) personalize or market our services.

5) Legal bases (EEA/UK visitors)

Where GDPR/UK GDPR applies, our legal bases include: Contract (to deliver requested services), Legitimate Interests (site security, service improvement, B2B marketing where appropriate), Consent (for certain cookies/marketing where required), and Legal Obligation.

6) Cookies, analytics & advertising

We use cookies and similar technologies to run our site, keep you logged in, understand performance, and (where allowed) support marketing/retargeting.
Your choices:

  • Browser controls to block/clear cookies.

  • If available on our site, a cookie banner to set preferences.

  • Platform-specific opt-outs (e.g., Google’s Ads Settings; industry opt-outs like aboutads.info).

If you are in a region where consent is required for non-essential cookies, we will honor your choices via our consent tools when presented.

7) Payments

If you purchase services online, payments are processed by third-party providers. We do not store full payment card numbers. The processor’s privacy policy governs your transaction data. We receive limited info (e.g., success/failure, last 4 digits) to confirm and fulfill your order.

8) Messaging & social integrations (incl. WhatsApp)

When you message us via integrated tools (e.g., WhatsApp Business), your profile and message content are processed by that platform under its own terms and privacy policy. Do not share sensitive information through chat unless we specifically request it for support and you are comfortable doing so.

9) How we share information

We do not sell personal information. We share data with:

  • Service providers (hosting, security, CRM/helpdesk, analytics, payment processing, communications) under contracts that limit their use to our instructions.

  • Professional advisors (legal, accounting) as needed.

  • Authorities where required by law or to protect rights, safety, or property.

  • Business transfers (e.g., merger, acquisition) subject to notice and applicable rights.

10) Data retention

We retain personal information only for as long as necessary to fulfill the purposes above, comply with legal/contractual requirements, resolve disputes, and maintain business records. Retention periods vary by data type and legal obligations.

11) Security

We implement administrative, technical, and physical safeguards designed to protect personal information (e.g., access controls, encryption in transit where appropriate, secure hosting, least-privilege). No method of transmission or storage is 100% secure.

12) Children’s privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child provided personal information to us, please contact us to request deletion.

13) International transfers

If you access our site from outside the United States, your information may be processed in the U.S. and other countries, which may have different data-protection laws. Where required, we use appropriate safeguards (e.g., Standard Contractual Clauses) for cross-border transfers.

14) Your privacy rights

Your rights depend on your jurisdiction:

Texas (TDPSA) and other U.S. state laws (e.g., CA/VA/CO/CT/UT and similar):
Subject to scope thresholds and exceptions, you may have rights to access, correct, delete, obtain a portable copy, and opt out of targeted advertising, the sale of personal information, and certain profiling.

  • We do not sell personal information.

  • To exercise rights or appeal a decision, contact us (see §1). If you are a California resident, you may designate an authorized agent.

EEA/UK (GDPR/UK GDPR):
You may have rights to access, rectify, erase, restrict, object, data portability, and to withdraw consent at any time (without affecting prior lawful processing). You also have the right to lodge a complaint with your local Data Protection Authority.

We will verify your request and respond as required by applicable law. We may need additional information to confirm your identity.

15) Do Not Track & Global Privacy Control

Some browsers offer “Do Not Track.” We respond to legally recognized Global Privacy Control (GPC) signals where applicable by treating them as opt-out requests for targeted advertising.

16) Third-party links

Our site may link to third-party websites/services. Their privacy practices are governed by their own policies. Review those policies before sharing data.

17) Changes to this Policy

We may update this Privacy Policy from time to time. When we post changes, we will update the “Effective date” above. Material changes will be highlighted or otherwise communicated as appropriate.

18) Contact

Questions or requests about this Policy or our privacy practices:
I.T. SOLUTIONS 4U
Phone: (713) 909-9073
Or use the contact options provided on our website.